Now that your application is complete,
here’s what will happen next.
We often need to ask for information from 3rd parties
about the firm or product you’re making a claim about…
This can take a few weeks or even months to get to us,
so don’t worry if your claim’s status doesn’t change for a while.
Sometimes we need to ask you for more documents too.
If we do, get them to us as soon as you can.
We must be very thorough with each claim,
and only once we have everything we need
can we start to investigate for you.
Once we’ve made a decision,
we’ll let you know by email or post.
If a representative or Claims Management Company
has claimed on your behalf,
we’ll let them know too.
If you claimed with us directly,
you’ll get automatic updates by email as your claim progresses,
and you can check the status at any time
by logging into your account.
We’ll get you a decision as soon as we can.